Xtra and Yahoo causing major problems with email in New Zealand
October 24, 2007
After their considerable teething problems with their new “Xtra Bubble” service, it is astounding that Xtra (or maybe it’s Yahoo) have implemented new spamming techniques that seem to prevent emails from being delivered if redirected through a shared web server. This is a very common technique for email delivery for small to medium-sized companies who wish to get emails @theirdomain.co.nz without having to setup a whole new email account.In a way it almost feels like the golden age of email has passed and it is no longer a reliable method of communication. We have all become so reliant on email and we assume our messages get delivered if we don’t get a bounced message but many many people are reporting that they simply are not getting their emails.After a call to Xtra’s help desk (where it is acknowledged that there is a problem due to Xtra now using Yahoo’s mail services), I was required to fill out a form followed by a very comprehensive email survey about my emailing techniques basically to clarify that I am not a spammer…. It does seem, however, that they have actually taken it on board and possibly moved our servers and IP address off their “black list” but I’m not convinced and have no choice but to basically advise clients to move away from Xtra for their emails as it’s just not reliable enough.I’m even wondering if they’re scanning emails for viruses and spam when sending through Xtra as I have cases of people’s emails not being sent (with no error!)….Very bad form from such a big company that so many people rely upon.If someone would like to clarify any of this or share their experiences with this problem, we would be very grateful to hear from you.